The Project Support Office (PSO) / Program Management Officer (PMO) supports the Lead Program Manager and the Initiative Owners of the bank’s strategic Data Transformation Program. The PSO/PMO ensures efficient governance, planning, reporting, portfolio management and operational coordination across all transformation streams. Acting as the right hand of the Program Manager, the PSO/PMO provides visibility, structure and control over the full transformation program.
Key Responsibilities
Program Governance & Coordination
Support the Lead Program Manager in the day-to-day management of the transformation program.
Organize and coordinate governance bodies, steering committees, management committees and program review meetings.
Prepare agendas, meeting materials, minutes, action logs and decision registers.
Ensure follow-up of decisions, actions and execution commitments across all initiatives.
Maintain the consolidated program roadmap and planning.
Consolidate planning information coming from the three initiatives.
Monitor progress against key deliverables and identify deviations requiring management attention.
Executive Reporting
Prepare recurring management reporting and steering committee packages.
Consolidate KPIs, milestones, budget information, dependencies and risks into executive dashboards.
Produce clear management presentations for senior stakeholders and Executive Management.
Ensure consistent reporting standards across all initiatives.
Tooling & Documentation Management
Ensure proper documentation management and version control.
Support project and portfolio management tooling (Excel, Planner, SharePoint or equivalent).
Ensure governance artefacts are up to date and available.
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