Change Manager - Banking Transformation - Temenos - Freelance

Context and role objective

The change manager ensures effective adoption of the new core banking solution and supports the organisation through a complex, multi-year transformation.

• Drive user adoption and minimise operational disruption

• Support transformation of processes, tools, and ways of working

• Mitigate risks related to resistance to change and capability gaps

Key responsibilities

The role covers the design and execution of a structured change management approach embedded within the programme.

• Define and implement the change management strategy

• Conduct impact assessments and identify affected stakeholders

• Lead communication and stakeholder engagement initiatives

• Design and deliver training programmes and materials

• Support users during UAT, go-live, and post go-live phases

• Monitor adoption through KPIs and report to programme governance

Profile and required skills

The role requires a strong mix of change management expertise, business understanding, and stakeholder management capabilities.

• Experience in large-scale IT or banking transformation programmes

• Knowledge and experience of Temenos implementation programmes (Transact or similar core banking platforms)

• Strong ability to interface between business and IT teams

• Knowledge of change frameworks (e.g. ADKAR, Prosci)

• Excellent communication and influencing skills

• Structured, pragmatic, and delivery-oriented mindset

Key success factors

Success depends on the ability to anchor change management at the core of programme execution and drive tangible adoption.

• Early and continuous engagement of business stakeholders

• Clear and targeted communication across all levels

• Practical, user-focused training approach

• Effective tracking of adoption and continuous improvement