Domain Manager - SaaS SRE - Freelance

Context

A role accountable for ensuring service reliability, operational excellence, and performance compliance across environments, embedding Site Reliability Engineering (SRE) practices within the Agile Release Train and the product delivery lifecycle.

Missions

• Guarantee the stability, performance, and availability of services in both production and non-production environments, while fostering a reliability-driven culture across delivery teams.
• Act as the gatekeeper of product evolution towards production, ensuring that quality always matches customer expectations.
• Collaborate with Product, Tech, and Platform teams to maintain the right balance between innovation, velocity, and operational robustness.
• Define, monitor, and report Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets across environments to ensure measurable reliability per application domain.
• Ensure robust observability, monitoring, and alerting frameworks are implemented and continuously improved.
• Oversee operational readiness of each release, ensuring production stability through cross-functional coordination with Product and Tech teams.
• Veto product delivery when quality measured is not in line with customer expectations.
• Manage incident response, root cause analysis, and post-mortem reviews to ensure accountability and continuous improvement per application domain.
• Collaborate with Core Platform and Observability & FinOps teams to strengthen system resilience, optimize cost efficiency, and maintain platform performance.
• Report reliability status, risks, and improvement actions to Agile Release Managers and domain leadership to ensure alignment across Agile Release Trains (ARTs).
• Actively participate in the Agile Release Train as the voice of reliability and operations, supporting delivery cadence and quality.

Skills

Technical

• Strong expertise in Site Reliability Engineering (SRE) within SaaS or cloud-native environments.
• Deep understanding of system observability, automation, and monitoring frameworks.
• Experience defining and managing SLOs, SLIs, and error budgets in collaboration with engineering teams.
• Proficiency in DevSecOps, CI/CD pipelines, and continuous monitoring practices.

Functional

• Solid experience in incident management, post-mortem analysis, and operational readiness.
• Proven ability to coordinate reliability initiatives across Product, Tech, and Platform domains.
• Strong focus on performance metrics, root cause prevention, and operational governance.

Soft Skills

• Data-driven mindset and analytical rigor in reliability tracking.

Working Conditions

• Remote work conditions: no remote work for the first 3 months of the assignment.
• Afterward, 3 days of on-site presence required.