Cross-Technology IT Operator - Freelance

Core Responsibilities

• Job Execution: Monitor and ensure automated jobs and batch scripts run properly; troubleshoot and resolve execution failures

• Incident Management: Manage IT incidents from initial report through resolution; identify root causes and implement solutions

• Documentation: Maintain and update operating instructions, procedures, and technical documentation

• Automation: Design and implement automation solutions for routine IT administrative tasks

• Process Optimization: Analyze and optimize incident management workflows in ServiceNow to improve efficiency and service delivery