Senior IT Project Manager | Telco & Contact Center Transformation - Freelance

September is off to a strong start, and I'm currently looking for a Senior IT Project Manager to join a major transformation program within the telecommunications sector.

📍 Brussels (On-site / Hybrid)
💼 Freelance Contract
📅 6 Months Renewable
🚀 Start: ASAP

🎯 The Mission

Join a strategic initiative focused on transforming legacy Contact Center applications into a modern, digital, and AI-enabled customer service platform.

The goal? Deliver a next-generation Contact Center experience for both customers and customer service agents while driving large-scale business and technology transformation.

🔧 Key Responsibilities

✅ Lead the delivery of complex Contact Center transformation projects

✅ Coordinate business, IT, suppliers, and external partners

✅ Manage project governance, risks, dependencies, and budget

✅ Oversee system implementation, testing, and deployment activities

✅ Ensure delivery on time, within budget, and to the expected quality standards

✅ Drive stakeholder engagement up to Director level

✅ Support change management and operational readiness

⭐ Ideal Profile

✔️ 10+ years of experience in IT Project or Program Management

✔️ Proven experience within the Telecom industry

✔️ Strong knowledge of Telco BSS environments

✔️ Experience with Contact Center platforms and customer service transformation programs

✔️ Strong understanding of System Integration, APIs, Connectivity, and Security

✔️ Experience managing multiple vendors and large-scale deliveries

✔️ Previous exposure to RFP/RFQ processes

✔️ Fluent in French and/or Dutch, with strong English skills

💡 Bonus Points

🔹 Experience in Digital Transformation programs

🔹 Exposure to AI-driven customer experience initiatives

🔹 Strong stakeholder management and leadership skills