JIRA Support-Developer

Job Title: JIRA Support-Developer
Job Location: Paris,France
Remote/Onsite: Hybrid
Benefits: None
Job Type:TP
Duration:12 Months
No. of positions: 2
Hiring Timeline: 15 Days

Objective:

Provide operational and enhancement support for the Atlassian ecosystem (Jira, Confluence, Jira Service Management) to ensure platform stability, scalability, and alignment with business and IT processes.

Activities:

• Administer and support Jira, Confluence, and Jira Service Management platforms
• Design and maintain workflows, schemes, permissions, and configurations
• Implement and maintain automation to reduce manual effort
• Support incident, request, agile, and portfolio use cases
• Build and maintain dashboards and reports for operational and management needs
• Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)
• Ensure platform governance, documentation, and best practices
• Provide L2/L3 support and collaborate with vendors and internal teams
• Support Tech Operating Model, enabling transitions, migrations and support audit activities

Key deliverables:

• Configured and optimized Jira and Confluence environments
• Well documented workflows, templates, and standards
• Automated rules and reduced manual operations
• Dashboards and reports supporting decision-making
• Knowledge base and operational runbooks

• Purpose of the needs within the project:

The resource will support ongoing operations, configuration, and evolution of Atlassian tools, enabling teams to effectively manage demand, delivery, service operations, and documentation while enforcing governance and best practices.

• Outcomes
  • Stable and well-governed Atlassian platform
  • Improved usability, automation, and reporting
  • Reduced manual effort for teams through optimized workflows
  • Alignment with ITSM, Agile, and Portfolio Management practices

Background & expected experiences:

• • • 7+ years of hands-on experience with Atlassian tools
    • Experience supporting enterprise scale Jira and Confluence environments
    • Strong understanding of Agile, ITSM, and delivery processes
    • Experience working with global, distributed teams