📝 Service Desk Support L1/L2 – Amsterdam - Freelance

We are currently looking for a Service Desk Support (L1/L2) to join a structured and dynamic IT environment based in Amsterdam.

This position is initially offered as a freelance mission, with a strong perspective of transitioning into a permanent (CDI) role afterward.

The role is ideal for a junior to mid-level professional eager to develop their skills within a modern Microsoft ecosystem while delivering high-quality support to end users.

Key Responsibilities

• Provide Level 1 and Level 2 support to end users (hardware, software, and workplace issues)

• Handle incidents and service requests through ServiceNow

• Support and troubleshoot issues within the Microsoft 365 environment

• Administer and support Intune-managed devices

• Assist users with Copilot and modern workplace tools

• Ensure timely resolution of tickets while maintaining a high level of user satisfaction

• Escalate complex issues to higher-level support teams when needed

• Follow IT processes, documentation, and best practices within a structured environment

Profile

Experience & Technical Skills

• Minimum 1 year of experience in IT support (L1/L2)

• Hands-on experience with:

  • Microsoft 365

  • Intune

  • Copilot (basic knowledge is a plus)

• Familiarity with ServiceNow or similar ticketing tools

• Experience working in a process-driven / structured IT environment

Soft Skills

• Strong service-oriented mindset

• Excellent communication skills and ability to interact with end users

• Problem-solving attitude and attention to detail

• Ability to work both independently and as part of a team

Languages

• Dutch: mandatory (fluent level required)

• English: professional level

  • Minimum 3 days onsite

  • Up to 2 days remote (after onboarding)

  • Full onsite presence required during the first 3 months