Genesys AI Solutions Expert (Senior Business Analyst) - Freelance

Daily rate: 425€/day

Project Details

- Location: Barcelona, Spain

- Work mode: Hybrid, 1 to 2 days onsite per week

- Start date: ASAP

- Duration: Until 31/12/2026

- Extension possibility: Yes

- Language(s): English (mandatory)

Project Summary

We are looking for a Genesys expert to drive AI-enabled initiatives across our global contact center platform. The role covers the design and deployment of new AI modules and features within Genesys, the integration of the platform with telephony infrastructure, CRM systems and cloud AI services, and the continuous improvement of AI-powered automation for customer service. The position also involves working with stakeholders from different entities to translate local contact center processes into scalable solutions aligned with our global digital transformation strategy.