L3 ServiceNow Developer - Freelance - Freelance

Daily rate: 450-480

Context

Modality: Full Remote in Portugal

We are looking for a ServiceNow L3 developer, Technical Analyst, Release Coordinator with 3-7 years of experience in ServiceNow development, platform architecture, in a multi-module environment.

Missions

• Drive automation efforts targeting application support activities, deployments, health checks, monitoring, and alerting activities.
• Support automation, orchestration, and integration initiatives based on ServiceNow.
• Develop enhancements in coordination with offshore managed service team, including creating requests, updating forms, customizing portal, and customizing process workflows.
• Collaborate with Application Users/Operations Teams to understand requirements, use cases, and transform them into Self Service options.
• Investigate and rollout ServiceNow features such as ATF, virtual agents, etc.
• Support ServiceNow upgrades.
• Coordinate release of enhancements ensuring development and testing are completed on time and with good quality.
• Create custom support tools aimed at automating production processes.
• Generate metrics, reports, and documentation for maintaining/repairing automation scripts.

Tools & Environment

• ServiceNow platform (multi-module environment)
• System integrations and process automations (Workflow Data Fabric)
• Web Service Integration using REST and SOAP
• Directory Service Integration (Active Directory, AzureAD, LDAP, etc.)
• PowerShell, JavaScript, Ansible, Terraform, Python, XML, databases, SQL
• ITSM/ITOM modules; exposure to HRSD, CSM modules
• Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS, AKS
• Software development tools / IDEs
• Code repositories
• ITIL framework

Working Conditions

• Experience: 3 – 7 years
• Language: English fluent, French (nice to have)
• Remote work: Full remote in Portugal