Learning Delivery Manager – Deloitte University EMEA F/H

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The Learning Delivery Manager leads the execution of diverse learning programmes, reinforcing Deloitte's culture and values.

As a key member of the Delivery Management team, the Learning Delivery Manager will ensure a memorable and exceptional development experience and coordinate with various teams and stakeholders to achieve business and learning objectives for each programme delivery.

Role description

Programme execution & operations

• Manages end-to-end programme delivery from pre-programme logistics to post-programme evaluation, ensuring a seamless and impactful experience for participants and faculty
• Ensures delivery meets business outcomes and learning objectives
• Supports agile, local and exceptional programme deliveries across EMEA (virtual and onsite)
• Leads delivery teams (Junior Delivery Managers, coordinators, vendors)
• Leads onboarding and ongoing support of facilitators, Deans, speakers and mentors
• Facilitates briefings, plenaries and daily debriefs
• Handles escalations from delegates and faculty
• Evaluates facilitator performance and provides feedback to drive continuous improvement
• Ensures optimal delegate-to-facilitator ratios and manages last-minute changes (replacements, cancellations)
• Oversees onsite opening and closing of programme deliveries
• Acts as onsite escalation point for incidents, emergencies and ethical issues
• Reviews evaluations, tracks metrics and drives continuous improvement

Leadership & collaboration

• Builds strong relationships across DU EMEA, member firms, faculty, Châteauform and service providers
• Coordinates with geography learning leaders to confirm attendance and delegate nominations
• Partners with Curriculum Managers to implement programme updates and enhance learning impact
• Collects and analyses feedback from participants and faculty
• Shares insights and recommendations to improve delivery quality
• Ensures clear communication of programme objectives and content to facilitators

Financial stewardship

• Manages programme budgets with ownership mindset
• Tracks spend against financial plans and ensures compliance
• Escalates deviations or discrepancies when required
• Reviews and approves supplier invoices
• Identifies cost optimisation and process improvement opportunities

Industry curriculum

• Oversees coordination across programmes during Industry weeks
• Selects and schedules vendors for cross-programme networking activities
• Collaborates with Industry Deans to prepare speakers and ensure session design is followed
• Manages Spotlight sessions: speaker onboarding, facilitation, AV setup and hosting
• Manages simulations and learning activities with external vendors and stakeholders