Operational Endpoint Engineer - Permanent

Context

We are looking for an Operational Endpoint Engineer to join our team. You will be part of a 10-person team managing the full lifecycle, support, and improvement of endpoints across a leading energy infrastructure company. You ensure devices are delivered, maintained, and tracked efficiently across a fleet of around 3,000 endpoints for 1,500 users. The role combines hands-on staging and lifecycle management with troubleshooting and direct user support.

Missions

• Handle tickets (incidents and requests) assigned to the team, with a focus on device lifecycle issues.
• Troubleshoot software (OS) and hardware-related issues and document the taken steps.
• Coordinate the repairs of hardware issues with vendors.
• Act as a clear, patient, and service-minded contact point for internal customers.
• Escalate complex technical issues to senior engineers while building your own troubleshooting skills.
• Perform staging of physical and virtual endpoints.
• Keep staging procedures up to date and aligned with team standards.
• Contribute to a smooth and predictable onboarding experience for new joiners.
• Manage returned equipment, assess its condition, and determine the appropriate next action (repair, redeployment, or retirement).
• Carry out secure data erasure procedures on returned devices.
• Coordinate with a third-party broker for device repairs, disposal, and warranty management.
• Update asset status in the CMDB accurately and consistently across all lifecycle stages.
• Manage returns to suppliers and track the resolution of related cases.
• Monitor stock levels and initiate orders via the administrative team when predefined thresholds are reached.
• Maintain a clean, well-organized, and efficient staging environment.
• Contribute to documentation, runbooks, and shared team knowledge.
• Proactively identify and suggest process improvements based on daily operations.

Technical Skills

• Strong foundation in Windows (3+ years) with practical experience in endpoint troubleshooting, imaging, and provisioning.
• Demonstrated troubleshooting and support expertise in PC hardware and peripherals.
• Practical knowledge of asset management, CMDB best practices, and lifecycle tracking for large-scale device fleets.
• Familiarity with SCCM-based staging and/or Intune. Autopilot provisioning is a plus.
• Basic proficiency in PowerShell, or a strong willingness to build expertise in this area.

Communication Skills

• Languages: fluent in Dutch or French and English.

Personal Skills

• Strong organizational skills and excellent follow-up — you close loops and don’t let things slip.
• Service-minded team player, comfortable with users and supplier contacts.
• Curious and willing to learn the broader endpoint stack over time.