Process Analyst Card Payment - Freelance

We are looking for a Process Officer to support process analysis, modelling and documentation activities within a leading financial institution in Belgium.

The role will focus on analysing and improving business processes, ensuring proper documentation and alignment between business and IT teams. The candidate will contribute to the design, maintenance and optimization of end-to-end processes, including Incident Management processes and operational workflows.

Responsibilities:

• Analyse and model existing business processes using process modelling techniques and methodologies;

• Define and document end-to-end processes (AS IS);

• Review, update and optimize existing processes;

• Create and maintain process documentation and related documentation repositories;

• Design and document Incident Management processes;

• Create process flows, diagrams and functional documentation using tools such as Visio or ARIS;

• Collaborate with Business and IT stakeholders to ensure process alignment and continuous improvement;

• Support process improvement initiatives and contribute to the implementation of new solutions;

• Ensure accuracy, consistency and quality of process documentation.