Process Business Monitoring Officer - Permanent

Context

The Process Business Monitoring (PBM) Officer / Accountant Supervisor role serves as the first point of contact for International Office Centers (IOC) operational teams (transaction, reconciliation, and accounting teams) and Business Implementation teams. The PBM officer is responsible for managing issues and escalations from IOC towards Fund Accounting (FA) management, supporting production to ensure IOC continuity during blocking points or unexpected circumstances, and monitoring and validating NAVs produced by IOC. The role also includes performing periodic controls of outsourced processes such as Transactions, Reconciliation, and NAV Accounting.

This position operates within the fund industry, specifically focusing on NAV calculation, and adheres to regulatory and operational standards including ISAE3402 and CSSF.

Missions

• Act as the first point of contact for IOC operational teams (transaction, reconciliation, and NAV accounting) and Business Implementation teams.
• Serve as the entry point for issues and escalations from IOC towards FA management.
• Support production to enable IOC to continue processes during blocking points or unexpected circumstances.
• Monitor and validate NAVs produced by IOC.
• Perform periodic controls of outsourced processes including Transactions, Reconciliation, and NAV accounting.
• Deliver daily and weekly operational outputs such as:
  • Validated NAV packages (including WEM exception logs and Cricket submissions) with 100% accuracy.
  • Reconciliation break dashboards (cash, stock, OTC) with aged analysis and action plans.
  • Transaction control reports (FX, OTC, corporate actions) with error trends and resolutions.
• Provide monthly and quarterly governance deliverables including:
  • KPI packs for Service Reviews (operational performance, risk indicators).
  • Updated SLAs and incident synthesis reports for Business Management Committees.
  • Audit and regulatory response documentation (ISAE, DDQs, TPRM).
• Drive process improvement deliverables such as:
  • Automated trackers/tools to reduce manual efforts (e.g., macro-enhanced break logs).
  • Procedure gap analyses with proposed updates.

Tools & Environment

• Business domain: Fund Industry / NAV Calculation
• Norms & Process: ISAE3402 / CSSF
• Technical framework: MFFA
• Functional tools: Multifonds Global Accounting / Fund Accounting
• Languages: French / English

Working Conditions

• All deliverables must comply with the operational risk framework of a leading financial institution in Luxembourg.
• Standardized templates are provided during onboarding for all reporting and documentation.