Project Manager / Business Analyst CRM - Energy - Freelance/CDI - Permanent

We are supporting a client’s Future CRM Waves initiative focused on continuous enhancement of an already delivered and fully operational CRM platform. This project is not a traditional implementation but centers on driving successive waves of improvements to maximize business value through ongoing solution evolution.

Missions

• Manage the roadmap of CRM enhancement initiatives and improvement waves

• Drive delivery of agreed improvements from concept through implementation

• Prepare and maintain project plans, status reports, risks, issues, and dependencies

• Coordinate internal teams, vendors, and subject matter experts

• Facilitate workshops with business stakeholders to understand and refine requirements

• Translate business needs into clear and actionable requirements

• Support prioritization and decision-making processes

• Ensure stakeholder alignment and effective communication throughout the lifecycle

Tools & Environment

• CRM platforms and customer-facing business processes

• Agile delivery approaches

• Project management and business analysis methodologies (PMP, PRINCE2, CBAP, Agile certifications are an asset)

Working Conditions

• Experienced Project Manager with strong Business Analysis skills

• Minimum 5 years in Project Management and/or Business Analysis roles

• Proven experience delivering business application, CRM, or digital transformation initiatives

• Fluent in English

• Ability to work independently and proactively in a complex stakeholder environment