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As part of the development of a SailPoint Identity & Access Management infrastructure, we are seeking a partner capable of assisting us in two major areas: Onboarding and IT Run (Run Issues + Hypercare).
Onboarding Applications (Sources / Connectors) - All Types
Connectivity configuration
Schema definition
Account/Entitlement aggregation
Identity correlation
Provisioning configuration: enabling automatic account creation/update/deactivation (via direct connector or ServiceNow integration), defining before/after provisioning rules
Entitlement management
Testing: test aggregations, provisioning tests, connector log validation
Identity Management
Entitlements
Access profiles
Roles
Access request configuration
Workflows and Automation
Building custom workflows (low-code, event-triggered) to automate tasks such as notifications, external integrations, and conditional provisioning
Monitoring and Reporting
Dashboards and reports for aggregation, provisioning, certifications, and SoD
Monitoring error logs from connectors and provisioning queues
Governance and Compliance
Access certifications (periodic recertification campaigns)
Separation of Duties (SoD) policies: defining access conflict policies
Governance groups: groups used as approvers/owners
IT Run (Run Issues + Hypercare)
Ongoing operational support / TMA covering incident resolution and corrective maintenance on the above scope
Hypercare support following onboarding of new applications or major changes
SLA
No constraints regarding team location; priority on availability and required expertise
Immediate support required; prompt responses appreciated
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