Senior MuleSoft Platform Operations Engineer - Freelance

Daily rate: 300

Context

This service covers Level 3 platform operations and support activities within an international, cross-functional technical environment. The service will contribute to the stability, availability, and continuous improvement of integration platform operations, with a strong focus on incident management, troubleshooting, automation, and operational excellence aligned with defined SLA frameworks.

Modality: Hybrid - 2x in person per week.

Location: Lisbon, Portugal

Missions

• Deliver daily operations support and maintenance activities
• Analyze and resolve incidents within defined SLA timelines
• Handle escalated tickets from L2 support teams
• Manage platform capacity and performance to ensure availability, scalability, and optimal resource utilization
• Perform troubleshooting using logs, monitoring tools, and system diagnostics
• Conduct initial Root Cause Analysis (RCA) and recommend corrective actions
• Support deployment, release, and production change activities
• Manage service requests and operational support activities
• Create and maintain operational documents, SOPs, and knowledge articles
• Identify recurring issues and drive continuous service improvement
• Develop and maintain automation scripts for repetitive operational tasks
• Support major incidents and service restoration activities
• Deliver on-call or after-hours support when required
• Monitor and improve operational KPIs, service quality, and compliance with support processes and procedures
• Proactively identify risks, blockers, and improvement opportunities within the support environment
• Interface between internal and external providers within an international context

Service Deliverables

• Incident resolution reports within defined SLA timelines
• Root Cause Analysis (RCA) outputs and associated corrective action recommendations
• Automation scripts for repetitive operational tasks
• Operational documentation, SOPs, and knowledge articles
• Platform capacity and performance monitoring reports
• Continuous service improvement recommendations and associated implementation outputs
• Operational KPI tracking and service quality reports
• Expertise in transfer deliverables to support team operations

Required Expertise

Technical Expertise - Mandatory:

• 5 to 7 years of expertise in MuleSoft platform management (platform operations, not API development)
• Expertise in MuleSoft Omni Gateway (Flex Gateway)
• Terraform expertise
• GitHub expertise
• OpenShift expertise
• Authentication & Authorization mechanisms — API security standards and implementation (OAuth, OpenID)
• AWS — foundational level
• Azure — foundational level
• ITIL Process
• Argo CI/CD
• Stakeholder Engagement & Communication Expertise: (Technical information synthesis and communication, multicultural environment, workshop and stakeholder facilitation, influence management…)

Technical Expertise — Nice to Have:

• XML, XSD, WSDL, WS-*, Java, JSON
• Network fundamentals: Virtual IPs, firewalls, load balancers, etc.
• Certificate lifecycle management
• SOAPUI, Postman — user level
• Linux

Service Qualifications

• Degree in Computer Science or equivalent relevant field
• English environment — C1 level (Common European Framework of Reference for Languages)
• The service operates within professional cross-functional environments, including autonomous delivery when required
• The service is expected to operate in an international context, alongside internal and external providers
• Availability to deliver outside of standard operating hours on an occasional basis
• Availability for occasional short-term travel or temporary relocation to other countries