Service Delivery Manager – DevOps & Cyber Defense - Freelance

Daily rate: 415€/day

Project context

Project Details

• Location: Madrid or Barcelona

• Work mode: Hybrid (1–2 days onsite)

• Start date: ASAP

• Duration: 5 months

Project Summary

We are looking for a Security Lead consultant capable of driving and facilitating exchanges between the client and delivery teams across various security products. The service includes service delivery management, incident management processes, BAU documentation, DevOps maturity assessment, DORA metrics analysis, reporting, and continuous improvement initiatives.

Goals and deliverables

Main Responsibilities & Key Activities

• Drive and facilitate collaboration between client stakeholders and delivery teams

• Manage service delivery processes and workflows

• Handle client communications and escalations

• Monitor and report service delivery metrics and KPIs

• Support and lead service delivery activities

• Assess DevOps maturity and DORA metrics

• Analyze Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service

• Identify bottlenecks, inefficiencies, and automation opportunities

• Promote DevOps best practices and collaboration between development and operations teams

• Support CI/CD, automated testing, and monitoring toolchain adoption

• Deliver dashboards and reporting for DORA metrics and KPIs

• Provide training and awareness on DevOps principles and DORA metrics

• Produce onboarding and product catalog documentation

• Deliver risk assessment and mitigation strategies