Service Management Specialist - Permanent

Context

Our client is undertaking a complete redesign of its IT Operating Model and preparing to operate within a structured multi-vendor ecosystem under a value-driven SIAM operating model. This transformation significantly impacts governance, processes, roles & responsibilities, and ways of working across internal teams and suppliers.

Missions

• Design, implement, and stabilize the new Service Management and governance framework

• Ensure effective service integration and vendor performance control

• Align service management practices with business objectives

• Report to the Service Management Lead

Tools & Environment

• ITIL V3 & ITIL V4 frameworks

• SIAM operating model in a multi-vendor organization

• Governance frameworks aligned with CGEIT principles

• Process optimization methodologies such as LEAN IT

Working Conditions

• Role requires trilingual proficiency in French, Dutch, and English

• Experience in public or semi-public sector environments

• Involvement in outsourcing transitions and RFP-driven supplier selection processes

• Engagement with complex stakeholder landscapes at executive and operational levels