ServiceNow IT Developer - Permanent

Missions

• Design, develop, configure, maintain, and enhance the ServiceNow platform to meet business and IT needs.

• Deliver robust, scalable, and secure solutions aligned with ServiceNow best practices and internal standards.

• Support project teams and stakeholders in defining technical solutions and contribute to architecture decisions.

• Participate actively in continuous improvement of the ServiceNow platform.

ServiceNow development and configuration:

• Design, develop, and maintain applications and functionalities on the ServiceNow platform.

• Configure and customise ServiceNow modules prioritising standard out-of-the-box capabilities.

• Develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Catalog Items, and workflows.

• Create and maintain solutions using Flow Designer and IntegrationHub.

• Deliver developments according to defined quality and security standards.

• Automate processes to improve operational efficiency.

Solution analysis and design:

• Translate functional requirements into appropriate technical solutions.

• Participate in solution design workshops with business and technical teams.

• Assess the technical impact of change requests.

• Propose innovative solutions aligned with ServiceNow best practices.

Integration and automation:

• Develop and maintain integrations with external systems, including REST and SOAP APIs, IntegrationHub, MID Server, LDAP / Active Directory, cloud solutions, and third-party applications.

Platform governance and management:

• Ensure compliance with development and architecture standards.

• Contribute to platform upgrade activities.

• Guarantee performance, stability, and security of developments.

• Produce and maintain technical documentation.

Support and continuous improvement:

• Provide expert-level support for complex incidents.

• Perform root cause analysis.

• Identify opportunities to optimise the platform and related processes.

• Contribute to the ServiceNow evolution roadmap.

Tools & Environment

• ServiceNow platform including ITSM, CMDB, Discovery, Asset Management, CSM, and Service Catalog modules.

• Domain Separation and on-premise instance management.

• Advanced JavaScript and ServiceNow Scripting Framework.

• Flow Designer, IntegrationHub, HTML, CSS, XML, JSON, REST and SOAP APIs.

• Git, Azure DevOps or equivalent tools.

• Agile / Scrum methodologies, automated testing and deployment practices, CI/CD, and ITIL framework.

Working Conditions

• Professional, stimulating, and innovative working environment within a human-sized company supported by a major European telecommunications group.

• Dynamic, supportive, and collaborative teams emphasizing team spirit, knowledge sharing, and innovation.

• Career development opportunities nationally and internationally with internal mobility and continuous learning.

• Attractive remuneration package based on experience, skills, and seniority, with flexible working hours and teleworking options.

• Benefits include meal vouchers, company car possibility, dedicated “quality time” for work-life balance (4 hours/month), additional leave days, sports and well-being activities.

• Commitment to diversity and inclusion with multicultural teams representing 34 nationalities.

• Recruitment process may require a criminal record extract; personal data processed according to applicable data protection regulations.