CDI - Senior Product Owner (F/H)

Drive multiple digital transformation projects within the CRM department, ensuring alignment between business objectives, customer experience, business priorities, and product delivery. The role aims to structure, prioritize, and deploy high-impact CRM solutions to support customer insights and marketing activation.
"},{"title":"Missions","content":"

• Manage requests in coordination with teams, ensuring the prioritization of their initiatives based on budgets and resources.
• Define and deploy the product roadmap in line with Maison's strategy.
• Formalize requirements from all teams: (CRM, marketing, Clienteling, e-commerce, retail, data, and IT).
• Coordinate various stakeholders to secure decisions, timelines and deliverable quality.
• Ensure functional consistency and seamless integration of solutions within the existing CRM and digital ecosystem.
• Lead change management: team preparation, documentation, training, communication, and user adoption.
• Identify and resolve risks, anticipate bottlenecks, and define action plans.
• Master's degree from a top-tier business school, engineering school, or university.
• 5 to 7+ years of experience in product management, digital project management, or CRM transformation
• Deep understanding of CRM, data, marketing automation
• Experience within luxury, premium, retail, or omnichannel environments is strongly preferred.
• Strong product mindset, business-driven approach, and execution focus.
• Mastery of Agile methodologies, backlog management, roadmap planning, and delivery.
• Comfortable working alongside technical, data, and business teams.
• Excellent communication, synthesis, and influencing skills.
• Fluent in both French and English.

"},{"title":"Information à l'attention des candidats","content":"
Promoting diversity in all its forms, Christian Dior Couture has been committed since 2013 to an initiative supporting the employment of people with disabilities.