Technical and Operational Support Contractor - Permanent

Context

Seeking an external contractor to provide technical and operational support for the follow-up of customer connection-study files within the Connection Office. The contractor will assist in coordination, documentation, data quality, and administrative-technical follow-up of grid user connection requests. This role involves close collaboration with internal teams and operates under the guidance of the responsible service owner.

Missions

• Register, structure, and update customer connection-study files in the relevant operational tools.

• Verify the completeness of technical, customer, and project information required to launch or continue the study process.

• Coordinate missing inputs, actions, and deliverables with stakeholders such as Grid Development, Infrastructure, Key Account Management, and other contributing teams.

• Monitor milestones, dependencies, and deadlines; report risks, delays, or missing information to the service owner.

• Prepare and maintain draft offers, connection-contract documentation, technical annexes, and conformity-related files based on validated templates and inputs.

• Perform first-level checks on data quality, document consistency, and technical completeness before escalation or validation.

• Ensure proper version control, traceability, and storage of documents in accordance with processes.

• Support operational customer communication by preparing factual status updates, requests for missing information, and documented follow-up, always aligned with the relevant contact person.

• Identify recurring bottlenecks, data-quality issues, and opportunities for process improvement, standardization, and automation.

Working Conditions

• Location: Brussels

• Work regime: Full-time

Additional Information

For non-EU candidates, please present candidates who comply with the following criteria:

• Possess a work permit allowing the individual to work in Belgium.

• Hold a valid residence permit confirming the right of residence in Belgium.