Senior Business Analyst – Customer Journeys - Freelance

We are looking for an experienced Senior Business Analyst to support the design and improvement of digital client journeys within the banking and financial services sector.

The ideal candidate combines strong business and functional analysis expertise with a solid understanding of banking processes, digital customer journeys and IT delivery. The role focuses on designing new end-to-end digital client flows and improving the overall customer experience.

📍 Location: Brussels, Belgium (50% onsite / 50% remote)

💼 Experience: 6+ years

🗣️ Languages: Dutch, French and English

The mission

• Analyse, design and improve end-to-end digital client journeys.

• Gather, challenge and document business requirements and translate them into functional specifications.

• Model business processes and workflows, including AS-IS and TO-BE flows.

• Identify opportunities to improve customer experience and operational processes.

• Coordinate business stakeholders, IT teams and external partners.

• Support functional testing, UAT and validation of delivered solutions.

• Ensure alignment between business needs, technical solutions and customer expectations.

• Contribute to the development of new digital banking services and client flows.