IT Connect Logistics Product Owner Run M - F H/F

Within AGL's IT Department, attached to the Freight Forwarding & Transit department, we are recruiting for a permanent contract a Product Owner - RUN to join the team Connect Logistics.

-Expand its scope functionally,
-Become a central component of the Transit & ecosystem Freight Forwarding, orchestrating data exchanges between logistics applications and ensuring the reliability of shared information.

Under the responsibility of the project manager Connect Logistics, you will be responsible for the management and evolution of the product in the operational phase. You will monitor the stability, the performance and the user satisfaction ensuring that incidents, change requests and improvements coming from RUN perimeter are properly prioritized and integrated into the product roadmap.

MAIN MISSIONS

As a Product Owner - RUN, you will work on the entire processing chain, from the reception of operational data to their delivery to clients.

Your missions:

Run & backlog management
-Oversee the proper operation of the solution and ensure the continuity of service
-Maintain a backlog clear and prioritized dedicated to run (fixes, minor evolutions, technical debt)
-Coordinate end-to-end incident management with the different support levels and the Front client solution vendor.
-Guarantee compliance with service commitments and the quality of support.
-Analyze, prioritize incidents and provide Level 3 functional support, including root cause analysis.
-Translate operational needs into user stories for the dev teams
-Alignment with the PO Build to produce a common roadmap Build+Run realistic
-Gather evolution requests coming from Live and track end-to-end change requests (specifications, implementation, tests, validation, communication & hypercare)

Continuous improvement of support
-Identify the root causes of recurring incidents and propose sustainable solutions
-Monitor and analyze KPIs (incident volume, recurrence rate, user satisfaction)
-Ensure the upskilling of Level 1 and Level 2 support teams through the documentation of remediation procedures and training.

Testing and acceptance processes
-Actively participate in testing the enhancements delivered by the Build team.
-Propose improvements to the testing strategy and contribute to its documentation.
-Independently perform end-to-end testing related to Run changes.

Coordination and communication
-Act as a point of contact between support, users, transversal solutions' owners and developers
-Communicate progress, impacts, and prioritization of run topics to the project team and to all the internal stakeholders
-Redirect out-of-scope incidents to the appropriate solutions/support groups