Operations Business Analyst (M/F/X) - Internship

We are looking for an Operations Business Analyst (Intern) to join our Ops squad in Paris for a 6-month end-of-studies internship starting in February 2027.

This is a pivotal moment for Work With Island. We have just gone live with Keel, our new ERP, after years on a robust but heavy legacy system. The tool is running, and the real work starts now: legacy and new ERP data still need to be reconciled, our Ops flows, automations and processes have to be rebuilt from scratch, and Supply Chain and Finance still need to be brought into the tool. You will be at the heart of this next phase, helping us stabilize Keel, integrate AI-driven automations and make it the backbone of our operations.

You will work closely with the Operations, Supply Chain and Finance teams, and to a lesser extent, with Marketing and Sales as the project evolves. You won’t just be using tools, you will be building the future operating system of the company.

Your mission

Your core objective is to stabilize our Operations on our new ERP, consolidate existing and new data to produce reliable analyses, and rebuild scalable, automated workflows from the ground up.

Your main responsibilities

Reporting to Ophélie, your goal is to bridge the gap between technical tools and operational excellence. You will ensure that our data is flawless, our processes are automated, and our teams are perfectly trained on our new systems.

As a key driver of our digital transformation, your mission involves:

1. Keel ERP Ramp-Up & Tool Expertise

• Ramp-Up & Testing: Support the ramp-up of Keel, our new ERP: lead testing phases and training sessions, analyze results, and handle debugging in collaboration with ERP developers.

• Support: Support the Operations team in adopting the tool by acting as the “go-to” person during their day-to-day work.

• Data Integrity & Reconciliation: Clean, update, and ensure the reliability of our data (purchase prices, bill of materials (BOMs), items) across Keel, our CRM (HubSpot) and Notion. Reconcile legacy ERP data with the new system so that everything converges into one reliable source of truth.

2. Data Analysis & Insights

• KPI Management: Improve our tracking systems and share actionable insights to help the leadership team make data-driven decisions.

• Performance Optimization: Produce analyses to identify bottlenecks in our current supply chain and production flows.

3. Process Optimization & Change Management

• Workshop Animation: Collect needs from internal teams, identify “pain points,” and propose digital solutions (automation, simplification, AI integration).

• Documentation: Write clear tutorials and “Playbooks” and train teams to ensure smooth adoption of new practices.

• Customer Experience: Contribute to improving our after-sales service (SAV) and customer satisfaction through better tool integration and automation.

Finally, you will also have the opportunity to contribute to various cross-functional projects depending on business needs and emerging opportunities.

What we offer

• 💰 Stipend: Competitive internship allowance based on your academic level

• 🚲 Mobility package

• 🎟 Swile meal card: €9/day

• 🏋️‍♀️ 2–3 sports sessions/month

• 🥳 Regular team events & Biannual company retreats

• 🤝 Referral bonus