SAP S4 - Hana - Fi - Co Manager Support And Deployment M - F H/F

MISSIONS

The Finance Department of AFRICA GLOBAL LOGISTICS, a sub-group of the MSC Group with a strong presence on the African continent, has launched a project to deploy the SAP S4/HANA ERP to replace its legacy accounting and financial tools. This large-scale program aims to define a core finance model that meets the needs of the various businesses (Port, Shipping, Logistics, Rail), and then to deploy it in the 50 countries of the Africa Global Logistics Group. To support the roll-out and build strong assistance, the finance department wishes to start building an internal team by recruiting a SAP S4/HANA FI/CO support and deployment manager in the local service center based in Kigali, Rwanda.
The manager is the head of the local support/deployment team and reports to the program director based at the group headquarters in France. He is in charge of managing the SAP-ESKER solutions deployment projects as well as ensuring efficient and sustainable support for systems in production. It guarantees quality of service, operational performance and alignment with business needs.

Main Missions:
Steering deployments
- Lead the program deployment strategy (SAP - ESKER - NEOFI) defined by the program
management
- Coordinate, in collaboration with the central team, the roll-out projects by clusters
(multi-country / multi-entity)
- Supervise and staff the project phases: framing, fit-gap analysis, parameterization,
tests, go-live production, hypercare
- Manage project dependencies and monitor risks
- Ensure compliance with costs, deadlines and quality
Support Management (AMS)
- Organize and supervise the support activity (Level 1 and escalation level 2)
- Supervise interface monitoring and propose long-term corrective action plans
- Establish and monitor SLA/OLAs and report these elements to program management and countries/entities
- Oversee the management of incidents, requests and problems
- Ensure continuity of service and application performance
Governance and continuous improvement
- Help drive IT governance around SAP
- Identify and implement areas for optimization and continuous improvement
- Document processes and solutions
- Track and analyze performance KPIs
Team Management
- Contribute to recruiting and then mentoring an internal and/or external team
(consultants, project managers, support)
- Define and implement the induction and training plan for the teams
- Lead the progressive transformation of Legacy support teams to SAP, Esker and Neofi activities
- Implement the methods, tools, KPIs to transform the Ascens Services support team
into a Streamline Competence Center for the group
- Develop skills and support the rise in maturity
- Animate team dynamics and ensure a good working climate