Scientific IT Service Manager- M - F - CDI H/F

Votre mission

Nous recrutons en CDI à Toulouse un Scientific IT Service Manager (Gestionnaire des services informatiques scientifiques) pour rejoindre l'équipe Infrastructure & IT R&D Medical Care.

En tant que Scientific IT Service Manager, vous orchestrerez le fonctionnement des services informatiques qui alimentent nos efforts scientifiques. En collaboration avec un groupe diversifié d'experts, vous aurez un rôle central pour nos applications scientifiques, nos systèmes de données et notre infrastructure au sein du département R&D.

Are you passionate about supporting scientific innovation through robust and reliable IT services? We are looking for a secondScientific IT Service Managerto join our R&D Information Systems team and work alongside Karthick to co-lead the delivery and continuous improvement of scientific IT services.

In this role, you will be responsible for the operational excellence, availability, and evolution of scientific applications and infrastructure. You will collaborate closely with scientists, researchers, and IT professionals to ensure that our digital tools and platforms effectively support research activities and comply with data governance and regulatory standards.

Why Join Us?

• Be part of a collaborative and forward-thinking R&D team.
• Work on impactful projects that support scientific discovery.
• Help shape the future of digital science in a supportive and innovative environment.

Your role within a pioneering company in full expansion:

• Scientific IT Service Management:Manage the lifecycle of scientific IT services, including deployment, maintenance, support, and continuous improvement.
• Application Support:Oversee the configuration, updates, and troubleshooting of scientific applications such as LIMS, ELN, eTMF, EDCs and data analysis tools.
• Product Ownership: Oversee and own each release of the assigned products and make sure the delivery meets the business needs.
• LabIT Support: Act as a point of contact between Lab Managers and Corporate IT to facilitate the continuous support of LabIT services.
• User Engagement:Act as a point of contact for R&D users, gather feedback, and ensure high levels of satisfaction and adoption of IT services.
• Operational Monitoring:Track service performance metrics, manage incidents, and implement corrective actions to maintain service quality.
• Technical Coordination:Work with internal and external IT teams to ensure infrastructure compatibility, security, and compliance.
• Governance & Compliance:Ensure services align with internal data governance policies and external regulations (e.g., GLP, GCP).
• Documentation & Training:Maintain service documentation and contribute to user training and knowledge sharing.

This position is compatible with teleworking up to 2 days a week after the successful completion of trial period.

We offer an attractive remuneration/benefits package: Incentives, profit-sharing, Pierre Fabre shareholding with matching contribution, health and provident insurance, 16 days of holidays (RTT) in addition to 25 days of personal holidays, public transport participation...

Qui êtes-vous ?

Your skills at the service of innovative projects:

• Bachelor's or Master's degree in Biotechnology / Life Sciences, Bioinformatics, or a related field is non-negotiable.
• At least 5 years of experience in IT service management within a scientific or pharmaceutical environment.
  • Strong understanding of scientific workflows, data management, and laboratory systems.
  • Strong exposure to SDLC management is a must.
  • Experience with scientific applications (e.g., LIMS, ELN, EDCs, eTMF) and cloud-based environments.
  • Knowledge of ITIL Concepts and Agile methodologies is a must. ITIL V4, PSPO-I / II certifications are nice to have.
  • Experience with JIRA, Confluence, ServiceNow and other agile/ticketing tools is a plus.
  • Knowledge of GLP, GCP, and other relevant compliance frameworks is a plus.
• Language Proficiency: English C1 level is a must.

La première richesse des Laboratoires Pierre Fabre, sont les femmes et les hommes qui les composent disait M. Pierre Fabre.

Fiers de cet héritage, et convaincus que la diversité des parcours, des expériences et des identités renforce notre performance collective, nous nous engageons à promouvoir l'égalité des chances et à garantir un environnement inclusif pour tous. Dans le respect des lois en vigueur, toutes les candidatures sont étudiées avec la même attention, sans distinction d'origine, de sexe, d'âge, de situation de handicap, d'orientation sexuelle, d'identité de genre, de croyances ou de toute autre caractéristique protégée par la loi.