Senior UX Researcher - Freelance

Our client, a leading European electricity transmission system operator, is looking for a Senior UX Researcher to join its Portals & Platform product line. You will bring the user perspective into the design and evolution of its customer portal, its developer and API platform, and its internal back-office platform. The ideal candidate is a pragmatic, hands-on researcher who turns user insights into clear and seamless journeys for energy-market stakeholders.

Responsibilities:

oUser Research: Lead UX research activities with the right methods (interviews, on-site observations, user tests, surveys, literature) and document findings in the Research repository.

o Workshops & Co-design: Prepare and facilitate framing, ideation and co-design workshops with business, IT and end-users, as well as user tests and focus groups.

o Data & Behavior Analysis: Analyze user behavior and website performance with Matomo and heatmaps, and evaluate interaction models against measurable criteria.

o Personas & User Journeys: Build personas and experience maps, identify business processes and use cases, and define or improve user journeys.

o Interaction Design: Create wireframes, prototypes, storyboards, user flows and site maps in Figma, and work with the UI Designer to stay consistent with the design system.

o Platform Experience: Shape the customer portal, the unified API and Open Data experience, and the internal back-office flows (users, companies and permissions).

o Stakeholder Communication: Present concepts and design solutions to stakeholders, and contribute to UX Chapter feedback and knowledge-sharing sessions.