ServiceNow CMDB Expert - IT - CDI/Freelance - Freelance

Context

For one of our clients in Luxembourg, we are looking for an experienced ServiceNow CMDB Expert. In a direct end-customer facing role, you will run workshops, understand the existing CMDB challenges, recommend improvements and coordinate with technical and business stakeholders to deliver a reliable CMDB aligned with CSDM.

Missions

• Understand CMDB requirements and current challenges directly with customer stakeholders
• Design, implement and enhance ServiceNow CMDB solutions
• Define and maintain CI classes, attributes and relationships
• Support a CMDB architecture aligned with CSDM principles
• Assess and improve CMDB completeness, correctness and data quality
• Define identification and reconciliation rules (IRE) to prevent duplicate CIs
• Integrate CMDB data from external systems and discovery sources (Import Sets, Transform Maps, MID Server)
• Lead CMDB workshops, requirement gathering and solution-design discussions
• Troubleshoot CMDB issues and recommend corrective actions
• Work with ServiceNow development, infrastructure, application and operations teams
• Produce solution documentation and run knowledge transfer to customer teams

Environment

• ServiceNow CMDB, CI class hierarchy, CSDM, Identification and Reconciliation Engine (IRE)
• CMDB data quality and governance
• Import Sets, Transform Maps, Discovery, MID Server, Service Mapping, IntegrationHub
• ITSM processes: Incident, Problem, Change, Request
• French-speaking customer environment

Working Conditions

• Contract: Freelance, CDI or CDD: we will find a solution as long as you are the right candidate
• Location: Luxembourg, on site (no remote work)
• We are looking for people ready to relocate and work in Luxembourg
• Salary / daily rate: depending on profile
• Languages: French and English