Strategic Project Manager (F/M/X)

Company Description

Join Accor, pioneering the hospitality of tomorrow. 

We are a world-leading hospitality group, a team of over 360,000 dedicated to the art of welcome.We have been designing new ways of experiencing the world for over 50 years. 

Job Description

Welcome in the Commercial, Digital & Tech department.  

Our mission is to elevate guest experience and drive revenue for hotels and owners worldwide, at the lowest costs and sustainably. Our 5,000 talents, known as Heartists®, lead the Group's main growth drivers: distribution, global sales, loyalty programs, e-commerce, data, and digital.  

This integrated scope serves as the dynamic engine behind Accor’s strategic growth and innovation, seamlessly blending market reach, customer experience, and technological foundational capabilities. 

Here, we are at the heart of an incredible playground, one that knows no boundaries. So join us and dare to make an impact on the world!  

Here is where your greatest challenge awaits you: 

The role supports the Care leadership team in running the department effectively: setting the operating rhythm, tracking strategic priorities and performance, coordinating cross-team initiatives, and ensuring leadership decisions are translated into clear actions, follow-up and communication.​

The role acts as a central point of coordination across the Care department, helping leadership maintain visibility on performance, decisions, organizational topics and cross-functional initiatives.

You will be responsible for :

Governance, OKR & performance management​:

• Own and continuously improve the department’s governance and operating cadence, including OKR cycles, performance reviews, leadership meetings and decision forums​
• Coordinate the department’s OKR and KPI tracking process by consolidating inputs from team leaders, maintaining progress dashboards and highlighting risks​
• Maintain a consolidated view of the department’s key initiatives, deliverables and milestones, ensuring timely escalation of slippages or cross-team dependencies​
• Prepare high-quality materials for recurring leadership meetings and reviews, anticipating decision needs and providing clear, relevant analysis​
• Partner with vertical leaders, PMOs and People & Culture teams to maintain an up-to-date view of department organization topics, including team structures, open roles and succession-related updates​

Team engagement, internal & external communications​:

• Design and manage the department’s internal operating rhythm, including town halls, leadership updates and cross-team synchronization moments​
• Produce and manage internal communications for the department & coordinate external-facing communications in partnership with CDT communication team​
• Identify opportunities to improve communication and onboarding efficiency through AI-enabled tools and standardized content workflows​

Strategic projects​:

• Lead or support selected cross-functional projects for the Care leadership team, such as operating model improvements, department-wide process changes, organizational readiness initiatives​
• Define project scope, governance, milestones, risk and success measures, and ensure projects are executed with strong follow-through​
• Act as a central integrator across teams by aligning stakeholders, resolving roadblocks and maintaining momentum on priority initiatives​