Technical Consultant - Production and Architecture

Your Team

You will join the Production and Architecture Consulting (PAC) team within Client Services. The team works with clients across Europe, the Middle East and Africa to assess, operate and improve MX.3 production environments through technical guidance, production architecture reviews and reliability improvement plans.

Working at the intersection of reliability, production support and technical architecture, the team helps clients investigate complex production problems, identify reliability risks and improve the availability, performance, security and resilience of business-critical platforms. You will work closely with clients and collaborate with Murex development teams to deliver effective solutions.

Your Role

• Act as the main technical advisor for assigned clients, understand their production environments and priorities, build strong relationships, and coordinate the right expertise to deliver reliable solutions.

• Take ownership of complex production problems from investigation to resolution, identify root causes, coordinate the right stakeholders, keep clients informed, and help prevent similar issues from happening again.

• Contribute to on-site and remote production architecture reviews to assess the health of MX.3 environments, identify reliability risks and agree on prioritized improvement plans with clients.

• Represent clients within Murex by sharing their priorities, working with the development teams, and following up on product fixes and improvements.

• Perform infrastructure sizing and capacity planning to support workload growth, operational efficiency, and effective testing.·       Support the design of disaster recovery strategies and production resilience measures.

• Help implement platform security requirements, including encryption of data in transit and at rest.

• Contribute to monitoring, alerting and observability initiatives, including dashboards based on APM and infrastructure monitoring solutions.

• Stay informed about market trends, emerging technologies and evolving technical requirements across the financial services industry.

• Develop internal tools that automate recurring operational tasks and accelerate problem investigation and performance analysis.