Associate Project Manager F/M | Maritime SaaS

We are looking for an Associate Project Manager (PjM) to join our Project team, based in Paris.

Project Managers are responsible for the deployment of our “Operations” solution. “Operations” enables ship owners/charterers to monitor and optimize their maritime operations, supported by cutting-edge analytics.

Project Managers hold a pivotal role in the organization, helping coordinate several teams (Sales, Product, Tech) to deliver exceptional service to our clients. As an associate, you’ll own and manage a portfolio of clients, with coaching from a Senior Project Manager, while also supporting Senior Project Managers on their own client accounts. You’ll report into Fabien’s team (Head of CS & Delivery), in Jean’s organization (co-founder and CEO). This is an entry point in Project Management: a first client portfolio of your own, plus close exposure to how Senior Project Managers run larger or more complex accounts.

Responsibilities

• Owning your own client portfolio, under close supervision of Senior Project Managers: scoping clients needs, planning the set-up and deployment, implementing applications, and managing the client relationship through the delivery phase (1-3 months).

• Supporting Senior Project Managers on their more complex accounts: helping with scoping, kick-offs, workshops, application configuration, and day-to-day client communication on a broader set of clients.

• Working closely with the Client Success Managers to maintain a high-level of service and scope additional opportunities.

• Providing first-level maintenance & support: acting as a first point of contact for client inquiries on platform configuration or usage, looping in your Senior PjM when needed.

• Following delivery processes and contributing to their improvement: identifying inefficiencies in onboarding and delivery workflows, and helping standardize playbooks and documentation

• Helping coordinate with Product and Tech teams, flagging and framing client requests such as data integrations & give insights to Senior PJM and/or product to scope new features

What you are looking for:

• A fast-growing, early-stage startup

• A genuine first step into a Project Management career, with mentorship from Senior Project Managers and the Head of CS

• A client-facing role with a strong connection to technology

• Exposure to the tech industry and global maritime, shipping and offshore energy industries